Refund & Cancellation Policy

We want you to be happy with what arrives. This page explains when you can cancel, when we refund, and how long it takes.

Cancelling an order

• You can cancel free of charge any time before your order is dispatched — email or call us with your order number.
• Once an order is dispatched it cannot be cancelled, but the returns terms below still apply.

Damaged, wrong or unsatisfactory items

Tell us within 48 hours of delivery if an item arrives damaged, is not what you ordered, or is not fresh. Send photographs of the item and its packaging to kushmoradryfruits@gmail.com along with your order number, and we will replace it or refund it in full.

Because these are food products, we cannot accept returns of opened packs that are simply unwanted.

Items that sell out after payment

Occasionally an item sells out between your payment and our confirmation. When that happens we cancel the order and refund the full amount without you having to ask.

How refunds are paid

• Refunds go back to the original payment method through Razorpay.
• We start the refund within 2 business days of approving it.
• Your bank or card issuer usually credits it within 5–7 business days after that.

Contact

DRY FRUITS
1/4480 Ram Nagar, Shahdara, Delhi-110032
kushmoradryfruits@gmail.com